Ensuring Smooth Service During Rush Hour

Eid Mubarak, Eid Al Adha, Christmas and other holidays are peak seasons for food establishments because of the sudden surge of customers and their families looking to celebrate by dining out. During this time, operational challenges are common – especially since the chefs are busy cooking and the waiters are serving customers and their families non-stop. 

Here’s how to prepare your staff and kitchen to ensure that everyone is satisfied – from children to the elderly.

• All staff should be ready at least two hours before the peak period starts.
  
• Prepare your bestselling drinks and dishes in advance to prevent a backup in the kitchen. 
  
• Ensure that all positions and table numbers are in order, so that it’s easy for waiters to serve diners efficiently. 
  
• If a table’s main courses are not ready, serve their drinks first to pacify the diners. 
  
  

While these tips help you anticipate and prepare for peak hours, it isn’t enough. You also need to make sure that everything on your menu has consistent flavour and aroma – including drinks – whether the restaurant is busy or not. 

Tea is usually the most ordered beverage. To serve it better and quicker, these are the things that should be done:

• Keep the teacups in an easy-to-reach place, since you’re expecting many orders. Don’t mix the teacups with other serving glasses. 
  
• To make it easy to serve the different tea combinations, prepare all the mixing ingredients such as lime, lychee, honey, milk, and ice in advance. 
  
• To make iced tea, don’t put the ice in the glass before serving, since it will ruin the taste of the tea. 

While these tips help you anticipate and prepare for peak hours, it isn’t enough. You also need to make sure that everything on your menu has consistent flavour and aroma – including drinks – whether the restaurant is busy or not. 

Here are 4 steps to getting consistent-tasting tea without the hassle:

1. Boil at least 2.5L of water in a big pot.  
2. Insert SariWangi Jumbo Pouch when water is boiling.
3. Add 2 bags of SariWangi Kantong Jumbo to the hot water. This makes concentrated tea, enough for 40-60 glasses. 
4. To serve, fill 1/3 of the teacup with concentrated tea, then top up with more hot water as desired.