It might sound strange to make an intentional mistake, but in this case it can work out in your favour. When someone places an order, ask for their name as per usual, but then put the wrong name on the bakery box on purpose. When they realise the error, they’ll usually point it out. Take the opportunity to give them a bonus bakery item as an apology. In today’s age of social media, chances are they will upload the freebie you gave them on their social media pages to show others how your bakery really cares about their customers and puts them at the forefront of the business. Their friends will see their post – and maybe even share it – generating a lot of free publicity for your shop.